FAQ's Help Center

Frequently Asked Questions Answers
  • 1

    How can I contact 4MDMedical.com?

    Contact us:

    Phone 877-463-5818
    Fax 866-611-6999
    Email customerservice@4mdmedical.com

    4MD Medical
    15 America Ave Suite 207
    Lakewood NJ 08701

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  • 2

    Can I order by fax or email?

    Our secure online process is the preferred and most expedient method of ordering from 4MD Medical. However, we understand that there may be times when you would prefer to order by fax or mail. To order by fax or post, click Here to download a print out of our Order Form. When you have completed the order form, mail or fax it to:

    4MD Medical
    15 America Ave Suite 207
    Lakewood NJ 08701

    Fax 866-611-6999

    We will begin processing the order as soon as it is received. Please include an email address to receive an order confirmation and tracking information on your shipment.

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  • 3

    What forms of payment does 4MD Medical accept?

    We accept the following credit cards: MasterCard, Visa, American Express, and Discover. We do not allow multiple credit card payments for web orders. Split credit card payments are accepted for orders placed over the phone. Back To Top
  • 4

    Purchase Orders:

    4MD Medical Solutions offers open accounts, net 30 day terms to government entities, public school systems, universities, and colleges. Please allow 2 to 5 days for your terms account application to be processes.

    Public Sector (Federal, States and Local Governments & Education Institutions)

    Medical Facilities (Nursing Homes, Hospitals, Assisted Living and Other medical facilities)

    W9 Form: signed 4MD Medical W9. Fed ID 56-2639573

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  • 5

    Do you sell other products not listed on 4mdmedical.com?

    Yes we do, and our customer service team can help. We'll track down the item for you; and give over the information. There's no obligation to purchase. Back To Top
  • 6

    Do you accept Medicare/Medicaid/Insurance?

    We don't directly bill any 3rd party insurance payer (Medicare/Medicaid). Back To Top
  • 7

    Do you ship to PO Boxes?

    Due to the shipping carriers we use, we are only able to ship to physical addresses.Back To Top
  • 8

    Do you ship internationally?

    International customers are responsible for paying any taxes, duties, or customs fees charged by their local government. If you have any questions, email us at customerservice@4mdmedical.com. Please include your name, and where applicable, your order number.Back To Top
  • 9

    Does 4MD Medical charge sales tax?

    4MD Medical is required to charge sales tax on merchandise and shipping charges in New Jersey. The amount of sales tax charged is based on current local tax rates. Sales tax will be refunded for returned items.

    State and local sales tax rates are subject to change at any time.

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  • 10

    Website Errors

    4MD Medical reserves the right to revise prices, limit quantities, correct printing and price errors & product descriptions found on our website or any other advertising website. We are not responsible for misleading information from data provided by our manufacturer partners.Back To Top
  • 11

    Feedback:

    Please feel free to leave us feedback by visiting our contact us pageBack To Top
  • 12

    How Do I return an Item?

    If you receive a product and it doesn't fit, or it is not what you expected it to be, most products can be returned. Products must be in their original packaging with all instruction/warranty paperwork. Product must be unused. A 25% restocking fee will apply.

    To return a product please request a RMA (Return Merchandise Authorization) by calling 732-905-5400 or fill out an online Return Authorization Request. You must request an RMA within 10 days of receiving the product. All returns must be completed within 30 days. Orders returned without an RMA number will not be recognized as a return and will be charged a 30% restocking fee in addition to the shipping charges, once processed.

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